Voice of the Coalition: Death of an AOR

Caitlyn Edwards
15 hours ago
1 min read

AOR displacement is not a small administrative issue. It can disrupt member care, create confusion, and weaken trust across the Medicare ecosystem.

Join us on Wednesday, March 25 at 11:00 AM ET for Voice of the Coalition: Death of an AOR, a timely IMC webinar on one of the most frustrating and under-discussed issues facing agencies, agents, and compliant enrollment operations today.

Hosted by IMC President William DeCourcy and IMC Board Member Chris Michelson, with special guest Bobby Bakhshandeh, CEO of Advantage Plus Insurance Agency.

This discussion will dig into what happens when Agent of Record status is displaced through short-term disenrollments, complaint-based reinstatements, unauthorized agent switches, and member confusion tied to telemarketing activity. The underlying presentation points to 830 cases collected in 2025, with 53.7% tied to unauthorized agent switches, and lays out the downstream impact on prior authorizations, deductibles, care continuity, provider access, claims, and member experience.

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Voice of the Coalition: Death of an AOR

AOR displacement is not a small administrative issue. It can disrupt member care, create confusion, and weaken trust across the Medicare ecosystem. Join us on Wednesday, March 25 at 11:00 AM ET for Voice of the Coalition: Death of an AOR, a timely IMC webinar on one of the most frustrating and under-discussed issues facing agencies, agents, and compliant enrollment operations today. Hosted by IMC President William DeCourcy and IMC Board Member Chris Michelson , with specia

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